Congratulations, you’re fully onboarded. If you ever have any questions, our global inbound team is on hand to help you. They currently operate from GMT to PST hours and we’re continually building out capacity to cater for new markets.
Below are the ways of accessing and support and getting in touch with us.
KNOWLEDGE BASE
INSIGHTFUL ARTICLES
- Our Knowledge Base hosts an extensive library of articles that covers how to questions and simple guides.
ALTERNATIVELY
RAISE A CASE
- Send an email to help@essensys.tech
- This will automatically create a case with a reference number.
- Responses to emails are usually within a few hours.
STAY ENGAGED
ZOOM SESSIONS
- Join our monthly zoom sessions to make sure you’re getting the most out of the essensys Platform. Find out more on new and improved features and learn some user tips.
We’re always trying to improve your experience and provide the best service. That’s why we ask for a rating after every specific interaction with our inbound team on the live chat. We pride ourselves on our average NPS (Net Promotor Score) being 90, emphasising how we always go the extra mile to make sure your business runs smoothly.